Last Updated: November 3, 2026
Welcome to woscc.
This Return & Refund Policy explains the conditions and procedures for returning products, requesting refunds, exchanging items and exercising applicable consumer rights when purchasing from woscc.shop, operated by H.C.T. HOLDING A/S, a company registered in Denmark.
We are committed to providing clear return procedures, transparent refund terms and fair customer service.
Please read this policy before placing an order.
Nothing in this policy excludes, restricts or reduces mandatory consumer rights under applicable Danish, European Union or European Economic Area consumer protection law.
1. Our 30-Day Return Policy
We offer an additional 30-day voluntary return policy for eligible products purchased through our online store.
Customers may request a voluntary return within 30 calendar days after receiving their order.
To qualify for a return under this voluntary policy, products should generally:
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Be unused, undamaged and in their original condition.
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Include all accessories, components and manuals originally supplied.
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Include original product labels and tags, where applicable.
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Be returned with their original packaging where reasonably possible.
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Be accompanied by an order number, receipt or other valid proof of purchase.
Products that have been used excessively, damaged, altered or returned with missing components may be subject to a reasonable reduction in the refund or may not qualify under our additional voluntary return policy.
These voluntary conditions do not limit any statutory withdrawal rights or legal remedies for defective or non-conforming goods.
Our 30-day voluntary return policy is provided in addition to applicable statutory consumer rights.
2. How to Request a Return
To request a return, please contact our customer support team.
Email: support@woscc.shop
Telephone: +45 50 44 36 16
When contacting us, please provide:
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Your full name.
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Your order number.
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The email address associated with your purchase.
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The product you wish to return.
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A brief description of your return request.
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Photographs or videos where the request concerns a damaged, defective or incorrect product, if reasonably available.
Our customer support team will review your request and provide the applicable return instructions and return address.
For ordinary voluntary returns, please contact us before sending products back so that we can provide the correct return destination.
Contacting customer support for return instructions does not limit your statutory right to withdraw from an eligible purchase.
A valid statutory withdrawal notice does not require our prior approval.
3. Return Address and Instructions
The applicable return address will be provided by our customer support team based on the relevant order and return arrangements.
Please contact:
Email: support@woscc.shop
Telephone: +45 50 44 36 16
Our registered business address is provided for company identification and official correspondence:
H.C.T. HOLDING A/S
Ludvig Holsteins Alle 26
2750 Ballerup
Denmark
The registered business address is not necessarily the designated return-processing location.
Please obtain the applicable return address and shipping instructions before dispatching a voluntary return.
Where a statutory withdrawal right applies, any return instructions must be provided and implemented without restricting the customer's legal rights or delaying the statutory return period.
We recommend using a trackable shipping service and retaining proof of shipment.
Please do not send parcels using cash-on-delivery or postage-due services unless this has been expressly agreed in advance.
4. European Union and EEA Statutory Right of Withdrawal
Consumers purchasing eligible goods through distance-selling arrangements in the European Union or European Economic Area generally have a statutory right to withdraw from their purchase within 14 calendar days, without providing a reason, subject to applicable legal exceptions.
For an order containing a single product, the withdrawal period generally begins on the day the customer, or a designated third party other than the carrier, physically receives the product.
For orders containing multiple goods delivered separately, the withdrawal period generally begins upon receipt of the final item.
To exercise this right, customers must inform us of their decision to withdraw before the applicable withdrawal period expires.
A clear statement may be sent to:
Email: support@woscc.shop
Customers may use the following wording:
"I hereby notify you that I withdraw from my purchase of the following goods: [product name], order number [order number], received on [date]."
Customers may also use any other clear statement communicating their decision to withdraw.
We will acknowledge withdrawal requests received through our customer service channels.
After notifying us of withdrawal, customers must send the goods back without undue delay and no later than 14 calendar days after communicating their decision to withdraw, unless we have agreed to collect the goods.
We will provide the appropriate return instructions.
Our additional 30-day voluntary return policy does not replace or reduce this statutory 14-day right.
5. Product Condition and Statutory Withdrawal
Under the statutory right of withdrawal, customers may inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
Customers may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary for this purpose, where permitted by applicable law.
Opening the original packaging does not automatically remove the statutory withdrawal right unless a specific legal exception applies.
Any reduction in the refund must be justified and consistent with applicable consumer law.
These provisions do not affect statutory rights relating to defective, damaged, incorrect or otherwise non-conforming products.
6. Return Shipping Costs
6.1 Change-of-Mind Returns
For ordinary change-of-mind returns under our additional 30-day voluntary return policy, customers are generally responsible for the direct cost of returning the products.
Where a customer exercises an applicable statutory right of withdrawal, the customer is also responsible for the direct return shipping cost, provided that this responsibility has been properly disclosed in accordance with applicable law.
Return shipping costs depend on the parcel's size, weight, shipping service and applicable return destination.
Customers may choose a suitable shipping service that meets the return instructions.
We recommend using a trackable shipping method.
6.2 Defective, Damaged or Incorrect Products
Where a return is required because we supplied a defective, damaged, incorrect or otherwise non-conforming product, we will cover reasonable return shipping costs as required by applicable consumer law.
This may include situations where:
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The product was damaged before or during delivery.
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The product is defective.
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The wrong product was delivered.
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Essential components or accessories are missing.
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The product does not conform to the purchase contract.
Please contact customer support so that we can provide the appropriate remedy and return arrangements.
Customers will not be required to bear return costs that are legally the seller's responsibility.
7. Damaged, Defective or Incorrect Products
We aim to ensure that customers receive the products they ordered in satisfactory condition.
If a product arrives damaged, defective, incomplete or incorrect, please contact us as soon as reasonably possible.
Email: support@woscc.shop
Telephone: +45 50 44 36 16
Please provide your order number, a description of the problem and relevant photographs or videos where reasonably available.
Depending on the circumstances and applicable consumer law, the appropriate remedy may include:
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Repair.
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Replacement.
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Price reduction.
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Return.
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Refund.
We will review the reported issue and provide suitable instructions.
A customer reporting defective or non-conforming goods is not required to satisfy the unused-product conditions of our voluntary return policy.
Customers retain all mandatory legal rights relating to product conformity, including applicable statutory remedies.
8. Products Excluded from Returns
Certain products may be excluded from our voluntary return policy or from the statutory withdrawal right where permitted by applicable law.
Examples may include:
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Goods manufactured to the customer's specifications or clearly personalized.
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Goods that deteriorate or expire rapidly.
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Sealed goods unsuitable for return for health protection or hygiene reasons after the seal has been removed.
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Goods that become inseparably mixed with other products after delivery.
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Sealed audio recordings, video recordings or computer software after unsealing.
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Digital content supplied under circumstances in which the statutory withdrawal right has been validly lost.
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Other products specifically excluded under applicable consumer law.
An exclusion applies only where its legal conditions are satisfied.
These exclusions do not remove mandatory rights concerning defective, damaged, incorrect or non-conforming products.
If you are uncertain whether a product qualifies for return, please contact our customer support team.
9. Return Inspection
After receiving a returned product, we may inspect it to confirm its condition and whether the applicable return requirements have been met.
For voluntary returns, we may consider:
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The condition of the returned product.
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Whether the product includes its original components.
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Whether accessories are missing.
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Whether the product has been materially altered.
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Whether there is damage resulting from use beyond reasonable inspection.
Where permitted by law, a reasonable deduction may apply to reflect a reduction in product value.
Any deduction will be assessed according to the applicable return arrangement and consumer protection requirements.
We will not impose conditions that unlawfully restrict statutory withdrawal or product-conformity rights.
10. Refunds Under the Statutory Right of Withdrawal
Where a customer validly exercises an applicable statutory right of withdrawal, we will reimburse the payments received for the withdrawn purchase in accordance with applicable law.
This includes the cost of our least expensive standard delivery option offered for the relevant order, where applicable.
Additional costs resulting from the customer's choice of a more expensive delivery method need not be reimbursed to the extent permitted by law.
Refunds will be made without undue delay and no later than 14 calendar days after we receive the customer's withdrawal notice, subject to the legally permitted right to withhold reimbursement until:
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We have received the returned goods; or
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The customer has supplied sufficient evidence that the goods have been sent back;
whichever occurs first.
Unless otherwise agreed or legally required, refunds will be made using the same payment method used for the original transaction.
Customers will not be charged a separate refund processing fee by us.
11. Refunds Under Our Voluntary 30-Day Return Policy
For eligible returns made under our additional 30-day voluntary return policy, we will review the returned product after it has been received.
Once the return has been approved, we will normally initiate the refund within 10 business days after approval.
Where possible, the refund will be made using the original payment method.
If the original payment method cannot reasonably receive a refund, we may arrange an appropriate alternative method with the customer.
Depending on the bank or payment service provider, additional processing time may be required before the refunded amount appears in the customer's account.
If you have not received an approved refund after the expected processing period, please contact:
Email: support@woscc.shop
Telephone: +45 50 44 36 16
The voluntary refund timetable does not override any shorter or otherwise mandatory refund deadline required by applicable law.
12. Refunds for Different Payment Methods
Refund arrangements may depend on the payment method used for the original purchase.
For purchases made using an online payment method, refunds will normally be processed through the original payment transaction where technically available.
For purchases made using a payment method that does not support direct transaction refunds, an appropriate alternative reimbursement arrangement may be agreed with the customer.
Where payment was collected on delivery, if that payment method was available for the order, our customer support team may request the information reasonably necessary to arrange reimbursement.
Customers should never provide passwords, authentication codes or complete confidential payment credentials by email.
Any alternative refund method will be handled in accordance with applicable consumer protection law.
13. Product Exchanges
Customers wishing to exchange a product for a different size, model, variation or item should contact our customer support team.
Email: support@woscc.shop
Exchange options depend on product availability and the circumstances of the request.
Where an exchange is available, we may arrange a replacement or ask the customer to return the original item and place a new order.
Any price difference or applicable additional cost will be communicated before the exchange is confirmed.
Where a product is defective or non-conforming, applicable statutory remedies remain unaffected.
14. Order Changes and Cancellations
If you wish to change or cancel an order, please contact us as soon as possible.
Email: support@woscc.shop
Telephone: +45 50 44 36 16
We will make reasonable efforts to accommodate requests before dispatch.
However, changes may not be possible once an order has entered processing or has already been shipped.
Where cancellation is possible and payment has already been collected, any refund due will be handled according to the applicable payment and consumer protection requirements.
This section does not restrict statutory withdrawal rights.
15. Refused or Unclaimed Deliveries
If you no longer wish to receive an order, please contact our customer support team.
Simply refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory right of withdrawal.
Customers wishing to withdraw from an eligible purchase should clearly communicate that decision to us.
Where a parcel is returned because of an incorrect address, unjustified refusal or failure to collect it, reasonable additional costs directly resulting from those circumstances may be the customer's responsibility where permitted by applicable law.
Nothing in this section reduces mandatory consumer rights.
16. Proof of Purchase
To help us identify a purchase and process a return or refund, we may request reasonable proof of purchase.
Acceptable information may include:
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Order number.
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Order confirmation.
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Purchase receipt.
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Payment confirmation.
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The email address used when placing the order.
We will not impose unreasonable documentation requirements that prevent customers from exercising mandatory legal rights.
17. Statutory Product-Conformity Rights
In addition to our voluntary return policy and any applicable statutory withdrawal right, customers may have mandatory legal rights where purchased goods are defective or do not conform to the purchase contract.
For consumer purchases governed by applicable EU or Danish law, statutory product-conformity protections generally include a minimum two-year period, subject to the relevant legal conditions.
Depending on the circumstances, customers may be entitled to repair, replacement, price reduction or termination of the contract with reimbursement.
These statutory remedies are separate from our additional 30-day voluntary return policy.
Nothing in this policy limits any mandatory product-conformity rights available to customers.
18. Consumer Complaints and Dispute Resolution
If you have a complaint about a product, return, refund or customer service matter, please contact us so that we can investigate and assist.
Email: support@woscc.shop
Telephone: +45 50 44 36 16
Please include your order number and a description of the issue.
We aim to handle complaints fairly and in accordance with applicable consumer protection law.
Customers may also have access to competent consumer protection authorities, alternative dispute resolution procedures or courts under applicable law.
Contacting us does not prevent customers from exercising any legal rights or remedies available to them.
19. Mandatory Consumer Rights
This policy provides additional commercial return arrangements while preserving all mandatory consumer protections.
Nothing in this policy is intended to exclude, restrict or waive rights that cannot legally be excluded or restricted.
Where mandatory consumer law provides greater protection than this policy, the applicable legal requirements will prevail.
Consumers residing in another EU or EEA country may also benefit from mandatory consumer protections applicable in their country of residence.
20. Changes to This Policy
We may update this Return & Refund Policy to reflect changes in applicable law, operational arrangements, customer service procedures or return-processing requirements.
The latest version will be published on our website.
Changes will not retroactively remove mandatory consumer rights relating to purchases already made.
The date at the beginning of this policy indicates when the current version was last updated.
21. Company and Contact Information
This online store is operated by:
Store Name: woscc
Website: https://woscc.shop/
Legal Company Name: H.C.T. HOLDING A/S
CVR Number: 42631418
Business Form: Aktieselskab (A/S) – Danish Limited Company
Registered Address:
c/o Marianne Nielsen
Ludvig Holsteins Alle 26
2750 Ballerup
Denmark
Customer Service Email: support@woscc.shop
Customer Service Telephone: +45 50 44 36 16
For questions concerning returns, refunds, exchanges, cancellations or statutory consumer rights, please contact our customer support team using the information above.
When contacting us about an existing order, please include your order number and the email address associated with your purchase.