Last Updated: November 3, 2026
Welcome to woscc.
We are committed to providing clear communication and reliable customer support throughout your shopping experience.
If you have questions about our products, orders, payments, shipping, returns, refunds or other customer service matters, please contact us using the information below.
1. Customer Service
Our customer support team assists with product inquiries, order information, delivery questions and after-sales service.
Email: support@woscc.shop
Telephone: +45 50 44 36 16
Website: https://woscc.shop/
When contacting us about an existing order, please include your order number and the email address used during checkout.
This helps us identify your purchase and provide appropriate assistance.
2. Official Company Information
Our online store is operated by the following legally registered company:
Store Name: woscc
Legal Company Name: H.C.T. HOLDING A/S
CVR Number: 42631418
Business Form: Aktieselskab (A/S) – Danish Limited Company
Managing Director: Marianne Nielsen
Registered Business Address:
c/o Marianne Nielsen
Ludvig Holsteins Alle 26
2750 Ballerup
Denmark
Customer Service Email: support@woscc.shop
Customer Service Telephone: +45 50 44 36 16
H.C.T. HOLDING A/S is registered in the Danish Central Business Register (CVR).
The company is responsible for the commercial operation of woscc.shop, including order handling, customer service, shipping coordination, returns and refunds.
3. Product and Pre-Purchase Inquiries
If you have questions before placing an order, our customer support team can assist with information about:
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Product descriptions and specifications.
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Available product variations.
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Product availability.
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Prices and payment options.
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Shipping destinations.
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Estimated delivery times.
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Return conditions.
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Other purchasing questions.
Please contact:
Email: support@woscc.shop
We recommend contacting us before purchasing if you need clarification about a product or its suitability for your requirements.
4. Order Inquiries
For questions concerning an existing order, please provide:
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Your full name.
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Order number.
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Email address used during checkout.
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A brief description of your inquiry.
Our customer support team can assist with:
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Order confirmation.
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Order status.
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Payment inquiries.
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Order modifications.
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Cancellation requests.
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Other order-related matters.
If you need to change an order, please contact us as soon as possible.
Changes may not be possible after an order has entered processing or has been dispatched.
Any statutory consumer rights remain unaffected.
5. Shipping and Delivery Support
For shipping and delivery questions, please contact our customer support team.
We can assist with:
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Order processing information.
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Shipping confirmation.
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Tracking information.
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Estimated delivery times.
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Delayed shipments.
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Delivery address issues.
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Lost parcels.
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Damaged deliveries.
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Missing items.
Our normal estimated delivery schedule is:
Order Processing: 1–2 business days.
Shipping Transit: 5–7 business days.
Total Estimated Delivery: 6–9 business days.
These are estimated timeframes rather than guaranteed delivery dates.
For further information, please review our Shipping & Delivery Policy.
6. Returns and Refunds
If you wish to return a product, request an exchange or inquire about a refund, please contact:
Email: support@woscc.shop
Telephone: +45 50 44 36 16
Please include your order number and details of your request.
We offer an additional 30-day voluntary return policy for eligible products.
Eligible consumers in the European Union and European Economic Area may also have a separate statutory 14-day right of withdrawal for qualifying distance purchases.
Our customer support team will provide the applicable return instructions and return address.
The return destination may vary depending on the relevant order and fulfilment arrangements.
Our registered company address is provided for business identification and official correspondence and is not necessarily the designated return-processing location.
Please contact customer support before dispatching a voluntary return.
Requesting return instructions does not limit any statutory withdrawal rights.
For complete return conditions, please review our Return & Refund Policy.
7. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, incomplete or incorrect product, please contact us promptly.
Email: support@woscc.shop
Where reasonably available, please provide:
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Your order number.
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A description of the problem.
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Photographs of the product.
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Photographs of the packaging.
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A photograph of the shipping label.
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A video showing the issue, where useful.
We will review the information and provide an appropriate remedy in accordance with applicable consumer protection law.
Depending on the circumstances, this may include repair, replacement, return, price reduction or refund.
8. Payment Inquiries
For questions concerning payments, please contact our customer support team.
We can assist with:
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Payment confirmation.
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Available payment methods.
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Failed transactions.
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Duplicate payment concerns.
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Incorrect charges.
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Payment-related order issues.
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Refund inquiries.
Available payment methods are those displayed during checkout.
Customers should never send passwords, complete payment-card details or confidential authentication codes through email.
For additional information, please review our Payment Policy.
9. Privacy and Data Protection Requests
If you have questions about how your personal information is collected, used, stored or protected, please contact:
Email: support@woscc.shop
You may also contact us to exercise applicable data protection rights, including:
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Requesting access to personal information.
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Correcting inaccurate information.
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Requesting deletion where legally applicable.
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Restricting certain processing activities.
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Objecting to direct marketing.
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Withdrawing consent.
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Exercising other rights under applicable data protection law.
We may request reasonable information to verify your identity before processing certain requests.
Privacy requests will be handled in accordance with applicable data protection law, including the GDPR where relevant.
Please review our Privacy Policy for additional details.
10. Complaints and Customer Feedback
We aim to handle customer complaints fairly and efficiently.
If you are dissatisfied with a product, order or service, please contact us.
Email: support@woscc.shop
Telephone: +45 50 44 36 16
Please provide:
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Your full name.
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Order number, where applicable.
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A clear description of the issue.
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Relevant supporting information.
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The resolution you are requesting.
We will review your complaint and seek an appropriate solution.
Submitting a complaint does not restrict any mandatory consumer rights or legal remedies.
11. Business Correspondence
For official business correspondence, our registered company details are:
H.C.T. HOLDING A/S
CVR Number: 42631418
Registered Address:
c/o Marianne Nielsen
Ludvig Holsteins Alle 26
2750 Ballerup
Denmark
Email: support@woscc.shop
Telephone: +45 50 44 36 16
This address is provided for company identification and official business correspondence.
For product returns, customers should contact our support team to obtain the appropriate return destination and instructions.
12. Contact Us
We welcome inquiries concerning our online store and aim to provide customers with clear and helpful information.
Store Name: woscc
Website: https://woscc.shop/
Operating Company: H.C.T. HOLDING A/S
CVR Number: 42631418
Customer Service Email: support@woscc.shop
Customer Service Telephone: +45 50 44 36 16
Registered Business Address:
c/o Marianne Nielsen
Ludvig Holsteins Alle 26
2750 Ballerup
Denmark
For assistance with an existing order, please include your order number and the email address associated with your purchase.