Last Updated: November 3, 2026
Welcome to woscc.
We have prepared these frequently asked questions to help customers understand our ordering process, payment options, shipping arrangements, returns, refunds and customer support services.
If you cannot find the information you need, please contact our customer support team.
Email: support@woscc.shop
Telephone: +45 50 44 36 16
Ordering and Products
1. How do I place an order?
You can place an order directly through our website at https://woscc.shop/.
Browse our available products, select the product and any applicable variation, add it to your shopping cart and proceed to checkout.
During checkout, provide the required delivery information, review the available payment methods and confirm your order.
Please check your order details before completing your purchase.
2. Do I need to create an account to place an order?
Account requirements depend on the checkout options available through our website.
Where guest checkout is available, customers may complete an order without creating a customer account.
If account registration is available, customers may use it to manage certain account and order information.
3. How do I know whether a product is available?
Products available for purchase are displayed through our online store.
Product availability may change depending on stock levels and fulfilment arrangements.
If a product becomes unavailable after an order has been placed, we will contact the customer where necessary and provide an appropriate solution.
4. Can I change my order after placing it?
If you need to change an order, please contact us as soon as possible.
Email: support@woscc.shop
Please include your order number and explain the requested change.
We will make reasonable efforts to assist before dispatch.
Once an order has entered processing or has been shipped, changes may no longer be possible.
5. Can I cancel an order?
If you wish to cancel an order, please contact our customer support team promptly.
Email: support@woscc.shop
We will review the order status and assist where possible.
If an order has already been dispatched, ordinary cancellation may no longer be possible.
This does not affect any statutory cancellation or withdrawal rights available under applicable consumer law.
6. Will I receive an order confirmation?
After successfully submitting an order, you will normally receive an order confirmation using the email address provided during checkout.
The confirmation may include your order number, products purchased, order total and delivery information.
Please contact us if you believe your order confirmation contains an error.
Payments and Pricing
7. What payment methods do you accept?
The payment methods available for your order are those displayed during checkout.
Available methods may vary depending on:
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Delivery destination.
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Currency.
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Product.
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Order value.
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Payment service availability.
Only payment methods displayed during checkout can be selected for the relevant order.
8. Is payment through your website secure?
Our online store uses Shopify as its e-commerce platform.
Payments may be processed through independent payment service providers using their applicable security procedures.
For your security, please complete payments only through the official checkout process.
Never send banking passwords, complete payment-card information or confidential authentication codes through ordinary email.
9. What currency will I be charged in?
Product prices are displayed in the currency applicable to your shopping experience.
The final checkout page will show the currency and total amount payable before you confirm your order.
If your bank or payment provider performs currency conversion, additional conversion charges may apply according to that provider's terms.
10. What should I do if my payment fails?
If your payment fails, please review the information displayed during checkout.
A payment may be declined because of incorrect payment information, payment provider restrictions, security verification or temporary technical problems.
Where another payment method is available, you may select it.
If the issue continues, please contact customer support.
Email: support@woscc.shop
11. What if I am charged twice?
If you believe you have been charged more than once for the same order, please contact us.
Provide your order number, transaction date, amount charged and a description of the issue.
We will review the available transaction records and assist with resolving verified payment errors.
Please do not send confidential payment credentials.
Shipping and Delivery
12. Which countries do you deliver to?
We deliver to countries and regions supported during checkout.
A destination is supported when customers can select it as a shipping destination and successfully complete an order.
Available delivery destinations may change depending on shipping arrangements, carrier coverage and applicable restrictions.
You can confirm delivery availability by entering your shipping address during checkout.
13. How much does shipping cost?
We offer free standard shipping to all destinations supported during checkout.
There is no minimum order value required.
The standard shipping charge is zero in the applicable checkout currency.
Any optional delivery service involving an additional charge will be disclosed before the order is confirmed.
14. How long does delivery take?
Our normal estimated delivery schedule is:
Order Processing: 1–2 business days.
Shipping Transit: 5–7 business days.
Total Estimated Delivery: 6–9 business days.
Business days generally exclude weekends and applicable public holidays.
These timeframes are estimates rather than guaranteed delivery dates.
15. How can I track my order?
Where tracking is available, we will provide tracking information after your order has been dispatched.
Tracking details may include a tracking number and tracking link.
Tracking information may take approximately 24–48 hours to become active in the carrier's system.
If you need assistance, please contact:
Email: support@woscc.shop
16. What should I do if my delivery is delayed?
If your estimated delivery period has passed, please check the available tracking information.
Delays may occasionally occur because of carrier congestion, public holidays, severe weather, customs procedures or transportation disruptions.
If tracking information has not updated for an extended period, please contact us with your order number.
We will review the available shipping information and assist where appropriate.
Mandatory consumer rights concerning delayed delivery remain unaffected.
17. What happens if my parcel is lost?
If you believe your parcel may be lost, please check the tracking information and confirm whether it has been delivered to a collection point or another authorized recipient.
If the parcel cannot be located, please contact us.
Email: support@woscc.shop
Please include your order number and delivery address.
We will investigate the matter and provide an appropriate remedy in accordance with applicable consumer law.
18. Will all products arrive in one parcel?
Not necessarily.
Orders containing multiple products may occasionally be shipped in separate parcels.
Different parcels may have separate tracking numbers or arrive on different dates.
If you receive only part of your order, please check the available tracking information.
Contact customer support if you need assistance.
19. Do I need to pay customs duties or import taxes?
For orders delivered to destinations supported during checkout, customers are not required to pay additional import duties, import VAT or customs-clearance fees beyond the final amount displayed during checkout.
Where such charges arise, they are covered by us or handled through our fulfilment arrangements.
If a carrier or customs representative requests an unexpected import-related payment, please contact us before making the payment.
Email: support@woscc.shop
Returns and Refunds
20. What is your return policy?
We offer an additional 30-day voluntary return policy for eligible products.
Customers may generally request a voluntary return within 30 calendar days after receiving their order.
Products should generally be unused, undamaged and complete with their original accessories and components.
These voluntary conditions do not limit mandatory consumer rights.
Please review our Return & Refund Policy for complete details.
21. Do EU and EEA customers have a statutory right of withdrawal?
Yes.
Eligible consumers in the European Union and European Economic Area generally have a statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable legal exceptions.
For physical goods, the withdrawal period generally begins when the customer or a designated third party other than the carrier receives the goods.
Customers may exercise this right by sending a clear withdrawal statement to:
This statutory right is separate from our additional 30-day voluntary return policy.
22. How do I request a return?
To request a return, please contact our customer support team.
Email: support@woscc.shop
Telephone: +45 50 44 36 16
Please provide:
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Your full name.
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Order number.
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Email address used for the purchase.
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Product you wish to return.
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A brief description of your request.
For damaged or defective products, photographs or videos may help us investigate the issue.
Our team will provide the applicable return instructions and return address.
Contacting us for instructions does not restrict your statutory withdrawal rights.
23. Where should I send my return?
Please contact customer support to obtain the applicable return address.
Return destinations may vary depending on the product, order and fulfilment arrangements.
Our registered company address is provided for business identification and official correspondence and is not necessarily the designated return-processing location.
Email: support@woscc.shop
Please obtain the appropriate return instructions before dispatching a voluntary return.
24. Who pays for return shipping?
For ordinary change-of-mind returns under our voluntary 30-day return policy, customers are generally responsible for direct return shipping costs.
Where an applicable statutory right of withdrawal is exercised, customers are also responsible for direct return costs where this responsibility has been properly disclosed and permitted by law.
If a return is required because we supplied a defective, damaged, incorrect or otherwise non-conforming product, reasonable return shipping costs will be handled in accordance with applicable consumer law.
25. Are there products that cannot be returned?
Certain products may be excluded from voluntary returns or the statutory withdrawal right where permitted by applicable law.
Examples may include:
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Clearly personalized or custom-made goods.
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Products that deteriorate or expire rapidly.
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Certain sealed hygiene products after unsealing.
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Goods that become inseparably mixed with other products.
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Certain sealed software or media products after opening.
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Other products excluded under applicable consumer law.
These exceptions do not remove mandatory rights relating to defective or non-conforming products.
26. Can I exchange a product?
If you would like a different product, model, size or variation, please contact customer support.
Email: support@woscc.shop
Depending on availability, we may arrange an exchange or ask you to return the original product and place a new order.
Any applicable additional costs will be communicated before confirmation.
Statutory remedies for defective or non-conforming products remain unaffected.
27. When will I receive my refund?
Refund timing depends on the type of return.
Statutory Withdrawal:
For qualifying EU or EEA statutory withdrawals, reimbursement will generally be processed no later than 14 calendar days after receiving the withdrawal notice, subject to the legally permitted right to withhold reimbursement until the returned goods or sufficient evidence of their return has been received.
Voluntary 30-Day Returns:
For eligible voluntary returns, approved refunds will normally be initiated within 10 business days after approval.
Your bank or payment provider may require additional time to make the funds available.
28. How will I receive my refund?
Refunds will normally be issued using the original payment method where possible.
If the original payment method cannot reasonably receive a refund, an appropriate alternative method may be agreed with the customer or used where required by law.
We do not charge a separate refund processing fee for refunds required under applicable consumer law.
29. What should I do if my product arrives damaged or defective?
Please contact customer support promptly.
Email: support@woscc.shop
Provide your order number, a description of the problem and relevant photographs or videos where reasonably available.
Depending on the circumstances and applicable law, we may arrange:
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Repair.
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Replacement.
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Price reduction.
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Return.
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Refund.
Customers retain all mandatory legal rights concerning defective or non-conforming products.
30. What if I receive the wrong product or something is missing?
If you receive an incorrect product or your order is missing items or accessories, please contact us.
Provide your order number, a description of the issue and relevant photographs where available.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer law.
Customer Service and Company Information
31. How can I contact customer support?
You can contact us about products, orders, payments, delivery, returns, refunds or other customer service matters.
Email: support@woscc.shop
Telephone: +45 50 44 36 16
Website: https://woscc.shop/
For inquiries concerning an existing order, please include your order number and the email address used during checkout.
32. How is my personal information protected?
We process personal information in accordance with our Privacy Policy and applicable data protection laws, including the GDPR where relevant.
Personal information may be used for legitimate purposes such as:
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Processing orders.
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Handling payments.
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Arranging delivery.
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Providing customer support.
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Managing returns and refunds.
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Preventing fraud.
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Complying with legal obligations.
Where required by law, we obtain appropriate consent for optional data processing activities.
For privacy-related requests, please contact:
33. Who operates woscc.shop?
Our online store is operated by H.C.T. HOLDING A/S, a company registered in Denmark.
Legal Company Name: H.C.T. HOLDING A/S
CVR Number: 42631418
Business Form: Aktieselskab (A/S) – Danish Public Limited Company
Managing Director: Marianne Nielsen
Registered Address:
c/o Marianne Nielsen
Ludvig Holsteins Alle 26
2750 Ballerup
Denmark
H.C.T. HOLDING A/S is responsible for the commercial operation of the online store, including customer orders, customer service, shipping coordination, returns and refunds.
34. Is your registered company address also the return address?
Not necessarily.
Our registered business address is:
H.C.T. HOLDING A/S
c/o Marianne Nielsen
Ludvig Holsteins Alle 26
2750 Ballerup
Denmark
This address is provided for company identification and official correspondence.
Product returns may be processed through a separate authorized return location.
Customers should contact our support team to obtain the applicable return address and instructions.
Email: support@woscc.shop
Requesting return instructions does not limit any statutory withdrawal rights.
35. Where can I find your store policies?
Our online store provides information about purchasing conditions, delivery arrangements, returns, refunds, payments and privacy.
Customers can review the relevant policy pages available on our website, including:
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Return & Refund Policy.
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Privacy Policy.
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Terms of Service.
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Shipping & Delivery Policy.
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Contact Information.
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Legal Notice.
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Payment Policy.
These policies explain our commercial arrangements and applicable customer rights.
If you need clarification about any policy, please contact:
H.C.T. HOLDING A/S
Website: https://woscc.shop/
Email: support@woscc.shop
Telephone: +45 50 44 36 16